ORDER STATUS
If you have any questions regarding the status of your order, sizing or shipping, please e-mail us at shop@uniformedworld.com.
Our operating hours are Monday through Friday, 10am to 5pm EST, excluding holidays.
SHIPPING
Domestic shipping via UPS or FEDEX Ground.
For international shipping exceptions, please email your order request and shipping address to shop@uniformedworld.com to calculate shipping options.
SALES TAX
Applicable sales tax will be included on all orders placed to a New York state address only.
RETURNS & EXCHANGES
If you are not completely satisfied with your purchase, please contact us within 7 days of receiving your goods. We do not accept returns on items that have been worn, altered, washed, or damaged in any way.
Initiate your return by emailing shop@uniformedworld.com with your Order Number, SKU Number and a reason for return. We will email you back with a Return Number and shipping label.
A return shipping and handling fee of $15 will be automatically deducted from your total refund amount. If you prefer an exchange/store credit, this $15 will be waived. Store credit does not expire.
If you would like an exchange, please let us know what item and size you would like. We will put this on hold for you and will ship this out as soon as we receive and process your return.
All sale items are only available for store credit/exchange.
PRE-ORDERS
All pre-orders are charged at full price at time of order. In an effort to reduce waste and over production, we offer merchandise that is produced on demand and in limited quantities. These items are marked as pre-orders and ship when the product is finished from the artisans/factory/knitting mills. You can order these items by selecting your size and completing the check-out process.
The expected ship date for pre-ordered merchandise is noted on each product page that offers pre-order. We try to keep the dates as noted on the product page; however, should there be any delays we will email you as soon as possible. Full refunds will be issued for any pre-orders unable to be fulfilled. If your order contains both in-stock items and pre-ordered items we will ship the in-stock items first.
All pre-order items are considered final and non-refundable. For questions, please contact shop@uniformedworld.com.